Terms & Conditions

Overview

By placing an order with The Unlocking Company (“Company,” “we,” “us,” or “our”), you (“Customer”) acknowledge that you have read, understood, and agree to these Terms & Conditions and our Refund Policy. These Terms form a binding agreement between you and The Unlocking Company.

1. PROCESSING TIMES ARE ESTIMATES

Any processing time displayed on our website, including 1–72 hours, is an average estimated processing time and is not a guaranteed completion deadline.

Most eligible orders are completed within the displayed estimate; however, some devices may require additional processing because of carrier systems, device status, third-party processing, service availability, or other circumstances outside our direct control.

Certain orders may require up to 45 business days (Monday–Friday, excluding applicable holidays) to exhaust available options.

A service is not considered undelivered solely because the estimated processing time has passed.

By purchasing, you expressly acknowledge that an estimated processing time is not a promise or guarantee that the service will be completed within that period.

2. PREMIUM OR ALTERNATIVE SERVICES

If the originally purchased service cannot complete the unlock, we may offer an alternative or premium service at an additional cost.

Purchasing an upgrade is always optional.

If you decline an additional service, your original order remains governed by the applicable Refund Policy.

Unless expressly stated otherwise, paying the initial service price does not entitle the Customer to a higher-cost service without payment of the applicable difference.

3. SERVICE

The Unlocking Company provides device unlocking, eligibility checking, and related services.

You are responsible for providing accurate device information, including the IMEI, model, original/locked carrier, country, and any other information requested when placing an order. Our Eligibility Check is available to help verify your device information, status, and available service options before purchase. Failure to verify your information, or purchasing a service that is incompatible with or ineligible for your device, may affect service completion and refund eligibility as outlined in our Refund Policy 

We are not responsible for delays, failures, or additional costs resulting from incorrect information supplied by you.

An unlock removes applicable carrier/SIM restrictions. It does not guarantee that a device will be compatible with a particular network or resolve hardware problems, blacklisting, lost/stolen status, financing restrictions, iCloud Activation Lock, Google FRP, personal passwords, or other unrelated restrictions unless specifically included in the service purchased.

4. REFUNDS

A full refund of the applicable service payment will be provided when:

• We exhaust the available services included at the purchased price without successfully completing the service; or
• The order otherwise qualifies for a refund under our posted Refund Policy.

Depending on the service, the process of exhausting available options may take up to 45 business days from purchase.

Refund eligibility does not arise merely because an estimated processing time has passed.

Refunds are generally returned to the original payment method. Processing times after issuance are controlled by the customer’s bank or payment provider.

The complete Refund Policy is incorporated into these Terms and is available at:

https://theunlockingcompany.com/refund_returns/

5. NON-REFUNDABLE CIRCUMSTANCES

Except where required by applicable law or otherwise stated in our Refund Policy, refunds may be denied when:

• An incorrect IMEI, carrier, model, or other required information was submitted;
• The device was already unlocked before purchase;
• The device is lost, stolen, blocked, blacklisted, or hard-locked;
• The device is prevented from functioning because of iCloud Activation Lock, Google FRP, personal passwords, or another restriction outside the purchased service;
• The device has exceeded permitted unlock-code attempts;
• A valid unlock was supplied for the IMEI submitted;
• The Customer purchased services from multiple providers and later requests a refund based on which provider completed the device first; or
• The service was successfully completed.

Nothing in these Terms limits refund rights that cannot legally be waived.

6. CHARGEBACKS & PAYMENT DISPUTES

Customers retain any dispute rights provided by their card issuer, payment provider, card-network rules, and applicable law. However, before initiating a payment dispute, we encourage Customers to contact us at sales@theunlockingcompany.com so we can review and attempt to resolve the matter.

Estimated Processing Time: The displayed 1–72 hour timeframe is an average estimate, not a guaranteed delivery deadline. An order taking longer than 72 hours does not, by itself, mean that the purchased service was “not received,” “not provided,” or eligible for an immediate refund.

When responding to a payment dispute, we may provide the payment processor, issuing bank, card network, or other authorized parties with relevant transaction records, including:

• Order and payment records;
• Checkout disclosures and acceptance of these Terms;
• Device/IMEI information;
• Service status and completion records;
• Customer communications;
• Refund eligibility and refund records; and
• Evidence showing the processing timeframe disclosed at purchase.

A Customer must provide truthful and accurate information when submitting a payment dispute. Knowingly making materially false statements, falsely claiming a transaction was unauthorized, or intentionally misrepresenting the status of a service in order to obtain both the service and reversal of payment may constitute fraud or other unlawful conduct.

We reserve all lawful rights and remedies in response to fraudulent transactions, false representations, or unpaid successfully completed services.

7. UNAUTHORIZED TRANSACTIONS

You represent that you are authorized to use the payment method submitted with your order.

We may cancel, suspend, investigate, or refuse orders that reasonably appear unauthorized, fraudulent, or otherwise unlawful and may provide relevant records to payment processors, financial institutions, or law enforcement where legally permitted or required.

8. CUSTOMER RESPONSIBILITIES

You are responsible for:

• Providing accurate order and device information;
• Confirming that your device is compatible with the network you intend to use;
• Maintaining access to the email address provided with your order;
• Following reasonable troubleshooting instructions when required to complete the purchased service; and
• Ensuring that your use of our services is lawful.

Failure to reasonably cooperate with required troubleshooting may prevent us from completing the service until the necessary information or participation is provided.

9. THIRD-PARTY SERVICES

Some services depend upon carriers, manufacturers, databases, suppliers, software providers, or other third parties.

Availability and processing times may change without notice. We may substitute an equivalent processing method when reasonably necessary to attempt completion of the purchased service.

10. WARRANTIES & LIMITATION OF LIABILITY

Except as expressly stated in these Terms and to the maximum extent permitted by law, services are provided “as is” and “as available.”

We do not guarantee uninterrupted availability of carrier systems, third-party services, or any particular processing time.

To the maximum extent permitted by applicable law, The Unlocking Company’s liability arising from an order will not exceed the amount actually paid by the Customer for the service giving rise to the claim.

We are not responsible for indirect, incidental, special, or consequential damages, including loss of service, lost profits, lost data, or costs associated with changing carriers or devices, except where such limitation is prohibited by law.

11. CANCELLATION & REFUSAL OF SERVICE

We reserve the right to refuse, suspend, or cancel an order where reasonably necessary because of suspected fraud, unlawful activity, incorrect information, service unavailability, abuse of our systems or personnel, or violation of these Terms.

If we cancel an uncompleted order for reasons unrelated to Customer misconduct, the applicable payment will be refunded.

12. PRIVACY

Personal information is handled according to our Privacy Policy:

https://theunlockingcompany.com/privacy-policy/

Payment information is processed through our authorized payment providers and is encrypted during transmission as applicable.

13. GOVERNING LAW & SEVERABILITY

These Terms are governed by the laws applicable to The Unlocking Company, without limiting any mandatory consumer protections applicable to the Customer.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

14. ENTIRE AGREEMENT & CHANGES

These Terms, the applicable product description, Refund Policy, and Privacy Policy constitute the agreement governing your purchase.

We may update these Terms from time to time. The version presented and accepted at the time an order is placed will govern that transaction unless applicable law requires otherwise.

15. CONTACT

The Unlocking Company
PO Box 805
Zephyr Cove, NV 89448
sales@theunlockingcompany.com