Refund Policy – Please ensure your device is in working order and your phone is compatible with the new carrier before purchasing our services. If you would like to contact us before ordering – sales@theunlockingcompany.com, we can check your IMEI and provide the options to unlock the phone.

Eligible for FULL Refund:

Premium Service Failures: If the service fails for any reason, you’ll be refunded along with any standard service payments you have made

Remote USB Unlock: Refund is given if the service is incompatible or doesn’t work

Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you’ll be refunded

Specific iPhone Issue: Refunds are provided if an iPhone unlock fails solely due to “Incompatible Sim” message. Proof in the form of a video is required and can be explained upon request

Exhausted all options: Full refund is granted after 45 business days from time of purchase or after all options have been exhausted at the initial purchase price, We also offer store credit in place of a monetary refund. $30 Store credit is valid for future purchases and does not expire unless otherwise stated.

Partial Refunds

No Longer want to wait – Immediate refund without exhausting all options and stop the process before the 45 business days we can refund $15 from the purchase. if you would not like to wait for the unlock, up to 45 days from time of purchase, we can offer store credit in place of a monetary refund. $30 Store credit is valid for future purchases and does not expire unless otherwise stated

Not Eligible for Refund:

Delay in IMEI: No refund for delays – 1-72 hour time frame is the average delivery time for this unlock! Most orders are completed in under 72 hours, though rare IMEIs can take longer, sometimes up to 35 business days depending on carrier systems. For any questions or to have us check your IMEI before ordering, email sales@theunlockingcompany.com.

Blocked/Blacklisted/Stolen Phones: If your phone is blocked, stolen, or lost, they cannot be unlocked and no refund is provided. 

iCloud Activation Lock on iPhones: WE DO NOT BYPASS iCLOUD. Contact the iPhone owner for iCloud removal. Sim unlocks won’t be refunded if the device is unusable due to Activation Lock. 

Google FRP and Personal password – WE DO NOT BYPASS PERSONAL PASSWORDS. Contact the phone owner for removal. We cannot remove personal passwords or account locks for privacy and security reasons. Phone unlocks won’t be refunded if the device is unusable due to personal password lock. 

Specific Device Issues: If the device is hard locked, or if it’s an Android that doesn’t ask for a code. Already Unlocked phones: No refund if you order an unlock for an already unlocked phone

No Unlock Code Prompt: No refund if you purchased an unlocking code, but your Android phone doesn’t prompt for a code when using an incompatible sim card

Multiple Orders: No refund if you order from multiple providers and request a refund based on notification timings

Wrong IMEI: No refund if the provided IMEI is incorrect and unlock code was provided for the incorrect IMEI

Sony/Samsung/LG Errors: No refund if your device has exceeded the maximum number of incorrect attempts

Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided

Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 4-14 banking days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted can be 4-14 business days (Monday through Friday).

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theunlockingcompany.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@theunlockingcompany.com for questions related to refunds and returns.